Payments and Production Turnaround:
All dancewear ROYALE products are made in our workshop in Miami, FL, USA. Production times for custom dancewear will vary depending on the overall order volume we receive. During busy periods we advice you to order early if you need your item(s) to be delivered by certain dates. Normal production times for our custom dancewear ranges from 4-6 weeks. We may extend that to up to 12 weeks during high demand periods. Express Production is under 2 weeks. However, we reserve the right to extend Express Production time depending on order volume. Once an order is placed, it is considered confirmed for production and cannot longer be changed.
Ready-to-Wear dancewear is first come, first serve. If an item is on backorder we will notify you and discuss your options with you. Ready-to-Wear items ship within 3 business days after order confirmation.
Payments are required in full. Because production and delivery for custom dancewear can potentially take up to 12 weeks, we do not offer refunds prior to that time expiring. After 12 weeks without delivering your custom order, you are entitled to a refund. We will then update you on a new approximate date of delivery, and will ask you for authorization to charge your preferred mode of payment when the order is ready to be shipped. Refunds for Ready-to-Wear items are available until the order status is marked as shipped.
Dancewear ROYALE ships worldwide using either the United States Postal Service (USPS) or FedEx.
Pricing is variable depending on order weight, the recipient’s location and speed of postal service selected. All orders are shipped from Miami, FL, USA.
If you have an address change after placing an order, notify us as soon as possible. Upon leaving our workshop, the destination address cannot be changed. If your package is returned because it was unclaimed or the address was incorrect, you will be notified. We will not resend the order until additional postage is paid.
Dancewear ROYALE is NOT responsible for delayed, lost, damaged, nor stolen packages. Once the package has been picked up by USPS or FedEx, the customer is solely responsible for any missing mail claim.
Your package may not have a tracking number unless Priority Mail (USPS) or FedEx is chosen.
Shipping time is different from production time. Delivery times will vary by destination and the chosen shipping service.
International customers are responsible for taxes, duties, tariffs, and any extra costs related to the package entering the destination country.
Dancewear ROYALE is not responsible for remaking any orders that get lost during shipping.
Dancewear ROYALE exercises a no return/exchange policy. In the unlikely event there is a production fault with your item, we will accept an exchange if:
- It’s been no longer than 15 days since delivery of the item.
- It’s in the original packaging.
- It has all tags still attached.
- It’s in new condition. Unwashed, unworn, and inodorous.
Items that do not comply with the list above will be returned to the customer at their own expense or tossed out.
Before sending the item back you must:
- Email an image and explanation of the production fault found in your item to firstname.lastname@example.org with your name and order number.
- Wait for confirmation to ship the item back to us.
No reimbursement will be issued for shipping costs to return the item.
Upon receiving and inspecting the item -if all requirements are met- it will repaired or made new. We will then ship it out to you free of charge.
Once an order is placed, it is considered confirmed for production. There are no cancellations and/or alterations after confirmation of order.
Orders of discounted items cannot be exchanged. This includes items purchased using the ROYALE QUEEN rewards program.
To avoid guessing when ordering customized items, dancewear ROYALE created 3D models of our entire dancewear line and an interface to build your piece. The 3D Interface allows you to rotate the selected piece so you have a 360º view of your item. It also instantly updates when changing fabrics and colors. Mesh over fabric is also available with the 3D Interface.
Due to discrepancies in screen resolution and settings, colors may appear different than what they actually are. Even though the 3D interface is highly accurate, the final product may vary in fabric color and pattern size and placement.
We use a high quality nylon and spandex blend for our fabrics and a high quality polyester and spandex blend for our mesh and lace. We also have an array of solid color and pattern fabric, solid color and pattern mesh, and lace.
When mixing light and dark colors bleeding may occur. We cannot guarantee the fabrics will not discolor over time. Dancewear ROYALE is not responsible for color bleeding and discoloring. Please follow the care instructions that come with you items. These are:
- Use cold water.
- Hand wash with like colors.
- Line dry with darker colors towards the ground or lay flat to dry.
Do not wear for long periods of time especially when sweating profusely and/or during high temperatures as it may produce discoloration and/or bleeding.
Colors may not match with previous orders due to dye lots variations. If you have a group order please place it all at once to avoid color variations in fabrics.
As we are not able to verify washing instructions were followed properly, Dancewear ROYALE is not responsible and will not issue refunds or exchanges for damage during washing, color bleeding, discoloration, wear and tare, or color not matching from previous orders.
We offer full mesh liner for maximum coverage and freshness on light colored items. This is done free of charge.
Sizes & Fit